Terms of Service

1. Accepting these terms

By signing in to or using AI Caller you agree to these terms and to our Privacy Policy and Refund & Cancellation Policy. Before running your first campaign the app will also ask you to accept the calling terms in section 6. If you don’t agree, please don’t use AI Caller.

2. Who can use AI Caller

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• AI Caller is for business use — to contact the customers of a business you own or are authorised to represent.
• The service is meant for calls to Indian phone numbers.

3. The service

AI Caller lets you create calling campaigns in which AI voice agents (“Priya” and “Raj”) phone the customers you select, share your offer or message in Hindi, respond to simple questions, and record the outcome. You receive call status, AI summaries, recordings and transcripts. The voice service is powered by the Bolcho voice AI platform. We may add, change or remove features over time.

4. Your account

• You sign in with your Google account. Keep access to it secure — you’re responsible for activity on your AI Caller account.
• Give accurate business details. The business name you enter is used by the agent on calls, so it must be a business you’re entitled to represent.
• Tell us promptly at info@bolchoai.in if you suspect unauthorised use.

5. Plans, credits & billing

• Free trial. New accounts receive 20 free credits. Trial credits have no cash value and can be changed or withdrawn for new sign-ups at any time.
• Subscriptions. Paid plans (Starter, Growth, Pro) and the dedicated-number add-on are monthly auto-renewing subscriptions sold through Google Play. Google Play processes payment, and its terms also apply. The price shown in Google Play at checkout is the final price.
• Credits. Each plan includes a monthly credit allowance. 10 credits = 1 minute of connected call time, charged per started minute. Calls that aren’t answered, are busy or fail, and connected calls of 5 seconds or less, are not charged. Credits are reserved when a call is placed and settled when it ends.
• No carry-forward. Credits refresh at the start of each billing period. Unused credits expire and are not refundable or transferable.
• Cancellation. Cancel anytime in Google Play → Payments & subscriptions. Your plan stays active until the end of the current period and then won’t renew. Uninstalling the app or deleting your account does not cancel a Google Play subscription.
• Price changes. We may change prices for future periods. Google Play will notify you of any price change as required by its policies.
• Refunds are covered by our Refund & Cancellation Policy.

6. Calling rules

By running a campaign you confirm and agree that:

• They are your customers and have agreed to hear from you. You will only call people who have an existing relationship with your business and have consented to receive calls from it.
• The calls are informational or promotional for your business only — not on behalf of any other person or business.
• The agent discloses it is an automated AI call. You will not ask the agent to pretend to be a human or to be someone it isn’t.
• You honour “do not call” requests. If someone asks not to be called again, you will remove them from future campaigns.
• You follow the law on commercial communications, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) issued by TRAI, its amendments, and the national Do-Not-Disturb (DND) preferences of recipients, and the Consumer Protection Act, 2019 rules on fair advertising.
• You call at reasonable hours and within any time windows set by law. We recommend calling between 10 AM and 7 PM.
• Your offers are true. Prices, discounts, dates and stock you describe must be accurate, and you must honour them.

We record the version and time of your acceptance of these calling terms. We may monitor campaigns, sample calls and review complaints to enforce these rules.

7. Prohibited uses

You must not use AI Caller to:

• call purchased, scraped or rented lists, or anyone who has not agreed to hear from your business;
• make fraudulent, deceptive, threatening, abusive or harassing calls, or impersonate any person, brand, bank or authority;
• collect OTPs, passwords, card, bank or UPI details, or other sensitive information over the call;
• carry out debt collection, loan or credit marketing, investment or crypto schemes, gambling, betting or lotteries;
• promote adult content, weapons, drugs, tobacco, alcohol, prescription medicines, or anything illegal;
• run political, election or religious campaigning, or spread misinformation;
• call emergency numbers, children, or people in hospitals or care settings;
• spoof caller ID, evade blocking, or bypass DND preferences; or
• reverse-engineer, overload, resell or misuse the app or the underlying voice platform.

8. Your data & your customers

You own your business content and customer lists. You give us permission to use them only to provide AI Caller to you, as described in our Privacy Policy. For your customers’ personal data you are the Data Fiduciary under the DPDP Act, and we act as your Data Processor. You are responsible for having a lawful basis to share that data with us and to call those people, and for answering their requests about their data.

9. AI limitations

AI Caller uses AI to hold conversations and summarise them. AI can mishear, misunderstand or make mistakes, and summaries or “interested” tags may not always be accurate. Check important details — such as orders, appointments or promises — directly with the customer before acting on them. The agent should not be relied on for medical, legal, financial or emergency advice.

10. Intellectual property

The AI Caller app, website, agent voices and personas (including “Priya” and “Raj”), logos and software belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the app for your business while you have an account. Recordings and reports of your campaigns are yours to use for your business.

11. Suspension & termination

• You can stop using AI Caller and delete your account at any time (see Delete your account).
• We may pause a campaign, suspend or close your account, without refund of used or unused credits, if you breach these terms, receive repeated complaints, create legal or regulatory risk, or if required by a telecom operator or authority. Where reasonable we will tell you why.
• Sections that by their nature should survive termination (such as liability, indemnity and governing law) will survive.

12. Disclaimers

AI Caller is provided “as is” and “as available”. Calls depend on telecom networks, carriers and third-party services outside our control, so we don’t guarantee that every call will connect, that the service will be uninterrupted, or any particular sales result from a campaign.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for loss of profits, revenue, business or data. Our total liability for any claim relating to AI Caller is limited to the amount you paid us for AI Caller in the three months before the event giving rise to the claim.

14. Indemnity

You agree to compensate us for claims, penalties, fines and costs (including reasonable legal fees) arising from calls made on your instructions, your breach of these terms or the calling rules, or your violation of any law or anyone’s rights.

15. Governing law & disputes

These terms are governed by the laws of India. Please contact us first — most issues can be solved quickly. Any dispute that can’t be resolved will be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar, Uttar Pradesh, without affecting any rights you have as a consumer under Indian law.

16. Changes & contact

We may update these terms. We’ll post the new version here with a new effective date and, for material changes, notify you in the app or by email; we may ask you to accept updated calling terms before your next campaign. Continuing to use AI Caller after changes take effect means you accept them. Questions? Write to info@bolchoai.in.