Refund & Cancellation Policy

1. How you pay

All AI Caller plans (Starter ₹299, Growth ₹599, Pro ₹999) and the dedicated-number add-on (₹399) are monthly subscriptions billed through Google Play. Google processes the payment, so refunds are paid back by Google to your original payment method.

2. Cancelling

• Open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → AI Caller → Cancel subscription.
• Your plan and remaining credits stay available until the end of the period you’ve paid for. It won’t renew after that.
• Cancel the dedicated-number add-on separately, in the same place.
• Uninstalling the app or deleting your account does not cancel a Google Play subscription. Please cancel in Google Play first.

3. Refunds in the first 48 hours

Within 48 hours of a purchase you can request a refund directly from Google: go to play.google.com → Order history, find the AI Caller order and choose Request a refund. Google decides these requests under the Google Play refund policy. If Google refunds a subscription, the plan and its credits are removed from your account.

4. When we refund

After 48 hours, write to us. We will refund the affected payment, in full or in part, when:

• you were charged more than once for the same plan or period;
• you were charged but your plan or credits were never activated, and we can’t fix it;
• you were charged after cancelling on time, because of an error on our side; or
• AI Caller was unavailable for a long period because of a fault on our side, so you couldn’t use most of your credits for that period.

Where it suits you better, we can instead add replacement credits to your account. If calls failed because of a problem on our side and credits were deducted, we will return those credits.

5. What isn’t refundable

• credits already used on connected calls;
• unused credits at the end of a billing period, or the unused part of a period after you cancel;
• free trial or promotional credits (they have no cash value);
• calls that connected but didn’t lead to a sale or the result you hoped for;
• accounts suspended or closed for breaking our calling rules or Terms of Service.

6. How to request a refund

Email info@bolchoai.in from the email address you use to sign in, with the subject “AI Caller refund”, and include:

• your Google Play order ID (it starts with “GPA.” and is in your Play receipt email);
• the plan and date of the charge; and
• a short note on what went wrong.

Please write to us within 30 days of the charge.

7. Timelines

• We acknowledge refund requests within 2 working days and decide within 7 working days.
• Approved refunds are issued through Google Play. Google usually returns the money to your original payment method within a few working days, though some banks and payment methods take longer.

8. Contact

Questions about billing? Email info@bolchoai.in or use Help & Support in the app. If you’re not satisfied with how we handled your request, you can escalate to our Grievance Officer.