What is Sentiment Analysis?
2 min read · Bolcho
Detecting the emotional tone of a conversation — positive, negative, frustrated — from the words and voice.
Sentiment Analysis explained
Sentiment analysis flags how a caller feels, in real time or after the call. It's used to route angry callers to humans faster, to score calls, and to catch churn risk.
Why it matters for voice AI in India
Understanding sentiment analysis helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
See it in a real agent
Bolcho handles this for you end-to-end. Start a voice or chat agent free.
Frequently asked questions
What does Sentiment Analysis mean?
Detecting the emotional tone of a conversation — positive, negative, frustrated — from the words and voice.
Why does sentiment analysis matter in voice AI?
Sentiment analysis flags how a caller feels, in real time or after the call. It's used to route angry callers to humans faster, to score calls, and to catch churn risk.