What is CSAT? (Customer Satisfaction Score)
2 min read · Bolcho
A survey-based score of how satisfied customers are with an interaction — the quality counterpart to efficiency metrics.
CSAT explained
CSAT is usually a post-call rating. For voice AI, it's the check that automation didn't come at the cost of experience: a good agent should hold or improve CSAT while cutting cost and wait time.
Bolcho can run the feedback survey itself, right after the call, in the caller's language.
Why it matters for voice AI in India
Understanding csat helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
See it in a real agent
Bolcho handles this for you end-to-end. Start a voice or chat agent free.
Frequently asked questions
What does CSAT mean?
A survey-based score of how satisfied customers are with an interaction — the quality counterpart to efficiency metrics.
Why does csat matter in voice AI?
Bolcho can run the feedback survey itself, right after the call, in the caller's language.