What is Intent?
2 min read · Bolcho
What the caller is actually trying to do — book, cancel, complain, ask a price — inferred from what they say.
Intent explained
Intent is the goal behind an utterance. Older bots relied on rigid intent classification; modern LLM-driven agents infer intent more flexibly and handle the messy, multi-intent way people really talk.
Why it matters for voice AI in India
Understanding intent helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
See it in a real agent
Bolcho handles this for you end-to-end. Start a voice or chat agent free.
Frequently asked questions
What does Intent mean?
What the caller is actually trying to do — book, cancel, complain, ask a price — inferred from what they say.
Why does intent matter in voice AI?
Intent is the goal behind an utterance. Older bots relied on rigid intent classification; modern LLM-driven agents infer intent more flexibly and handle the messy, multi-intent way people really talk.