What is Average Handle Time? (AHT)
2 min read · Bolcho
The average duration of a call, including talk time and wrap-up — a classic contact-centre efficiency metric.
Average Handle Time explained
Average handle time tracks how long calls take. Voice AI can reduce it by answering instantly, staying on task, and automating the after-call work (logging, follow-ups) that humans do manually.
Why it matters for voice AI in India
Understanding average handle time helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
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Frequently asked questions
What does Average Handle Time mean?
The average duration of a call, including talk time and wrap-up — a classic contact-centre efficiency metric.
Why does average handle time matter in voice AI?
Average handle time tracks how long calls take. Voice AI can reduce it by answering instantly, staying on task, and automating the after-call work (logging, follow-ups) that humans do manually.