What is Turn Detection? (Turn-taking / endpointing)
2 min read · Bolcho
How a voice agent decides the caller has finished their turn and it's the agent's turn to speak.
Turn Detection explained
Turn detection judges when a pause means 'I'm done' versus 'I'm thinking'. Get it wrong and the agent either interrupts the caller or leaves awkward silences. Indian speech, with its pauses and code-switching, makes this especially tricky.
Modern systems use adaptive endpointing that learns the caller's rhythm, rather than a fixed silence timer.
Why it matters for voice AI in India
Understanding turn detection helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
See it in a real agent
Bolcho handles this for you end-to-end. Start a voice or chat agent free.
Frequently asked questions
What does Turn Detection mean?
How a voice agent decides the caller has finished their turn and it's the agent's turn to speak.
Why does turn detection matter in voice AI?
Modern systems use adaptive endpointing that learns the caller's rhythm, rather than a fixed silence timer.