What is Hallucination?
2 min read · Bolcho
When an AI confidently states something false or invented — the main risk to avoid in a customer-facing voice agent.
Hallucination explained
Hallucination is the model producing plausible-sounding but wrong information — a price it made up, a policy that doesn't exist. On a live call, that's a real business risk.
The fixes are grounding the agent in a knowledge base (RAG), constraining it with a tight prompt, and escalating to a human when it isn't sure.
Why it matters for voice AI in India
Understanding hallucination helps you build voice agents that actually work for Indian callers, genuine languages, low latency, and near-cost pricing. Bolcho is built around exactly these fundamentals.
See it in a real agent
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Frequently asked questions
What does Hallucination mean?
When an AI confidently states something false or invented — the main risk to avoid in a customer-facing voice agent.
Why does hallucination matter in voice AI?
The fixes are grounding the agent in a knowledge base (RAG), constraining it with a tight prompt, and escalating to a human when it isn't sure.