Voice AI for Retail Stores
2 min read · Bolcho
Retail stores field endless 'is this in stock' and 'what's the price' calls, and lose repeat business without follow-up. A Bolcho voice agent answers product and availability queries, takes click-and-collect orders, and runs loyalty and offer callbacks — in the local language, so the phone stops pulling staff off the floor.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
Stock/price
Availability queries answered instantly
Click & collect
Reserve-and-pickup orders taken
Loyalty
Offer and win-back callbacks
Local
The customer's language, mid-call switch
Keep staff on the floor, not the phone
Every price-and-availability call pulls a salesperson away from an in-store customer. Bolcho answers those queries from your catalogue, reserves items for click-and-collect, and runs offer callbacks to bring customers back — freeing the floor team to sell.
Turn enquiries into visits
The agent can confirm stock and reserve the item for pickup, turning a phone enquiry into a booked store visit.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Answer queries
Stock, price and store timing questions, answered from your catalogue in the local language.
- 2
Click & collect
Reserve an item and set a pickup window; capture name + mobile.
- 3
Loyalty callbacks
Call customers with a relevant offer or new-arrival alert.
- 4
Win-back
Reactivate lapsed customers with a reason to return.
- 5
Log
Every enquiry and order is saved for the store team.
Your production system prompt
Paste this into a Bolcho agent and set {{store_name}}. It enforces two-sentence replies, catalogue-only answers, digit read-back, and a friendly tone.
# ROLE
You are the voice agent for {{store_name}}, a retail store. You answer stock/price queries, take click-and-collect orders, and run loyalty/offer callbacks.
# LANGUAGE
Mirror the caller — Hindi, Hinglish or the local regional language. Switch mid-call instantly.
# STYLE (hard rules)
- Max 2 sentences per reply. Friendly and quick.
- Quote stock, price and offers ONLY from the catalogue/tool — never guess.
# GOAL
1. Answer availability/price and store-info queries.
2. Reserve an item for click-and-collect with a pickup window.
3. Callback: deliver a relevant offer or new-arrival alert.
# HANDLING
- Out of stock: offer the nearest alternative or a restock alert.
- Digits: read the mobile number back one digit at a time.
- Busy caller: text the offer/reservation link and end politely.
# TOOLS
- check_stock(item)
- reserve_pickup(name, phone, item, window)
- send_offer(phone, offer)
# CLOSING
Confirm the reservation or next step in one sentence and thank the customer.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Click-and-collect reservations + loyalty/offer callback calls.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Can it answer stock and price questions?
Yes — from your catalogue, in the local language, so staff aren't pulled off the floor to answer the phone.
Does it support click-and-collect?
Yes — it reserves the item and sets a pickup window, turning a phone enquiry into a booked store visit.
Can it bring customers back?
Yes — it runs loyalty and win-back callbacks with relevant offers and new-arrival alerts.
Which languages does it use?
Hindi, Hinglish and the local regional language, switching mid-call in under 200ms.