Voice AI for Real Estate
4 min read · Bolcho
In Indian real estate, speed-to-lead is everything: a portal enquiry that isn't called within a few minutes usually goes cold, and your team can't dial 200 leads an hour at 9pm. A Bolcho voice agent picks up and calls back instantly, qualifies the buyer in their own language — Hinglish, Marathi, Tamil — and books a site visit before the lead cools. Sub-800ms replies keep busy buyers on the line, and every call is logged with a transcript, summary and recording in the built-in CRM.
By the numbers
The levers a voice agent moves in real estate are simple: call faster, qualify more, and confirm more site visits without adding headcount.
< 30s
From portal lead to live call-back
Sub-800ms
Reply latency — buyers don't hang up
24×7
After-hours and weekend enquiries answered
₹1.80–3.00
Cost per minute, billed in ₹
Why real-estate callers hang up — and how Bolcho keeps them on
Two things lose a property lead on the phone: a robotic pause before every reply, and an agent that can't speak the buyer's language. Bolcho's unified streaming pipeline answers in under 800ms, and its mid-call language director follows a buyer who slips from English into Marathi or Hinglish without missing a beat — detected in under 200ms.
That combination is what turns a cold outbound dial into a real conversation, and a real conversation into a confirmed site visit.
Speak Mumbai, Pune, Bengaluru or Chennai
The same agent handles Marathi-Hinglish in Mumbai, Kannada in Bengaluru and Tamil in Chennai — no separate bot per city.
The call workflow
A typical inbound-or-callback flow the agent runs end to end:
- 1
Instant call-back
A new portal/website enquiry triggers an outbound call within seconds, or the agent answers the inbound line 24×7.
- 2
Qualify in their language
Budget, configuration (1/2/3 BHK), purchase vs investment and timeline — captured naturally in Hinglish or the regional language.
- 3
Book the site visit
Offer real slots, confirm a day and time, and read digits back to avoid wrong numbers.
- 4
Text the details
Send the brochure and a location pin over WhatsApp/SMS the moment the call ends.
- 5
Log + hand off
Transcript, summary and recording land in the CRM; hot leads route to a human sales manager.
Your production system prompt
Paste this into a Bolcho agent and adjust the {{project_name}} variable. It enforces the constraints that matter on real calls — two-sentence replies, digit read-back, busy-caller handling, and no invented pricing or RERA claims.
# ROLE
You are "Priya", the front-desk voice agent for {{project_name}}, a residential real-estate project. You answer inbound enquiries and confirm site visits over the phone.
# LANGUAGE
- Default to the caller's language. If they speak Hinglish, reply in Hinglish; if Marathi, reply in Marathi; if English, reply in English.
- Detect and follow mid-call language switches immediately — never force English.
# STYLE (hard rules)
- Keep every reply to a MAXIMUM of 2 short sentences. Never monologue.
- Sound warm and human. Use the caller's name once you have it.
- Never invent price, carpet area, possession date, or legal/RERA details. If unsure, say you'll have a sales manager confirm.
# GOAL
1. Qualify: budget range, 1/2/3 BHK, purchase vs investment, timeline.
2. Book a site visit (day + time) OR capture a callback slot.
3. Text the location pin + brochure after the call.
# HANDLING
- If the caller is busy ("I'm driving / in a meeting"): offer to text details and ask for a good time to call back, then end politely.
- Phone/OTP digits: read numbers back one digit at a time and confirm ("nine-eight... is that right?").
- Objection "too expensive": acknowledge, ask their budget, and offer the nearest matching inventory — do not argue.
- Ready to visit: confirm date, time, and that you'll send the map on WhatsApp.
# TOOLS
- book_site_visit(name, phone, bhk, date, time)
- send_brochure(phone, project_name) // sends brochure + location pin via WhatsApp/SMS
- transfer_to_sales() // only if the caller explicitly asks for a human
# CLOSING
End with a one-line confirmation of the next step and thank them by name.What's included
Everything you need to run the play is in the box — no stitching together five vendors.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every lead.
- WhatsApp status cards + brochure/location-pin delivery after the call.
- Website WebRTC call widget so visitors can talk to the agent from the listing page.
- Mid-call Razorpay links for token/booking-amount collection.
- Rupee billing near provider cost, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Can the agent call leads the moment they come in?
Yes. A new enquiry from your portal, website or CRM can trigger an outbound call within seconds, so you reach the buyer while intent is highest — including evenings and weekends when your team is off.
Which languages does it handle for property buyers?
Hinglish, Hindi, Marathi, Tamil, Telugu, Bengali, Kannada, Gujarati and more — and it switches mid-sentence in under 200ms when a buyer code-switches, which is the norm on Indian calls.
Will it invent prices or RERA details?
No — the provided system prompt explicitly forbids inventing price, area, possession dates or legal/RERA details. When unsure, the agent says a sales manager will confirm and captures a callback.
How does it hand off hot leads?
Qualified, ready-to-visit buyers can be transferred to a human sales manager on the same call, and every call's transcript, summary and recording is saved in the CRM for follow-up.
What does it cost to run?
Calls are billed in ₹ near raw provider cost — typically ₹1.80–3.00 per minute — with GST invoices and UPI/netbanking top-ups. No per-minute platform markup.