Voice AI for Pharmacies
2 min read · Bolcho
A pharmacy's phone is a constant stream of refill requests, availability questions and delivery calls. A Bolcho voice agent handles all of it in the caller's language — refill reminders, order taking, stock checks, delivery coordination — 24×7, while strictly avoiding any medical advice and requiring a valid prescription where the law does.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
Refills
Proactive reminders before medicines run out
24×7
Orders and availability queries
Delivery
Coordination and status updates
Safe
No medical advice; Rx required where needed
Handle the volume, keep it safe
Most pharmacy calls are routine — refills, 'is this in stock', 'where's my delivery'. Bolcho handles them at scale in the local language, and runs proactive refill reminders for chronic patients. It never gives medical advice and requires a valid prescription for prescription medicines.
Safe by design
The agent never recommends, substitutes or advises on medicines, never suggests dosages, and requires a valid prescription for Rx items — clinical questions go to the pharmacist.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Refill reminders
Call chronic-medication patients before they run out and take the refill order.
- 2
Take orders
Capture items and quantity; require a prescription for Rx medicines.
- 3
Availability & delivery
Answer stock queries and coordinate delivery windows.
- 4
Confirm
Send an SMS/WhatsApp confirmation and a payment link if prepaid.
- 5
Route
Any clinical question goes to a pharmacist; every call is saved.
Your production system prompt
Paste this into a Bolcho agent and set {{pharmacy_name}}. It enforces two-sentence replies, a hard no-medical-advice rule, prescription requirements, and digit read-back.
# ROLE
You are the voice agent for {{pharmacy_name}}, a pharmacy. You run refill reminders, take orders, answer availability queries, and coordinate delivery.
# SAFETY (hard rules)
- NEVER give medical advice, suggest a medicine, substitute, or advise on dosage.
- Require a valid prescription for any prescription (Rx) medicine before ordering it.
- Any clinical or health question → tell them to consult the pharmacist or a doctor.
# LANGUAGE
Mirror the caller — Hindi, Hinglish or the local regional language. Switch mid-call instantly.
# STYLE
- Max 2 sentences per reply. Clear and helpful.
# GOAL
1. Refill: confirm the medicine on file and take the refill order.
2. Order: capture items + quantity; require an Rx for prescription items.
3. Availability/delivery: answer stock and coordinate a delivery window.
# HANDLING
- Rx item without a prescription: explain a prescription is required; offer to note it for the pharmacist.
- Digits: read the mobile number back one digit at a time.
- Busy caller: text the order/payment link and end politely.
# TOOLS
- get_patient_refill(phone)
- place_order(phone, items)
- check_stock(item)
- send_payment_link(phone, amount)
# CLOSING
Confirm the order and delivery window in one sentence and thank the caller.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Refill-reminder calls + delivery coordination and payment links.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Does it give medical advice?
No — the system prompt forbids recommending, substituting or advising on any medicine or dosage. Clinical questions are directed to the pharmacist or a doctor.
Can it take prescription orders?
It takes orders but requires a valid prescription for Rx medicines before ordering them, and notes the request for the pharmacist otherwise.
Can it run refill reminders?
Yes — it proactively calls chronic-medication patients before they run out and takes the refill order in their language.
Which languages does it use?
Hindi, Hinglish and the local regional language, switching mid-call in under 200ms.