Voice AI for Law Firms
2 min read · Bolcho
A law firm loses potential clients when calls go unanswered and a paralegal's time when they screen every enquiry by hand. A Bolcho voice agent answers 24×7, screens new-client enquiries, captures the matter type and basic facts, and books a consultation — in the caller's language, while strictly never giving legal advice.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
0
Missed new-client enquiries
24×7
Intake and consultation booking
Screened
Matter type + basics before the lawyer
Safe
No legal advice; confidential handling
Never miss a client, never advise
The first call to a law firm is intake, not counsel. Bolcho answers it, identifies the matter type (property, family, corporate, criminal), captures the basic facts and urgency, and books a consultation — while the system prompt hard-blocks any legal advice or opinion.
Safe by design
The agent never gives legal advice, opinions or predictions on outcomes, never quotes fees it wasn't given, and books a lawyer consultation for anything substantive.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Answer instantly, 24×7
Every enquiry is picked up — no potential client lost to voicemail.
- 2
Identify the matter
Property, family, corporate, criminal, etc., and basic facts and urgency.
- 3
Screen for conflicts
Capture the opposing party's name so the firm can run a conflict check.
- 4
Book a consultation
Offer real slots and book a lawyer consultation; confirm by SMS/WhatsApp.
- 5
Log confidentially
Intake notes and the recording are saved for the assigned lawyer.
Your production system prompt
Paste this into a Bolcho agent and set {{firm_name}}. It enforces two-sentence replies, a hard no-legal-advice rule, conflict-check capture, and digit read-back.
# ROLE
You are the intake voice agent for {{firm_name}}, a law firm. You screen new-client enquiries, capture the matter and basic facts, and book consultations.
# SAFETY (hard rules)
- NEVER give legal advice, an opinion, or a prediction about a case outcome.
- NEVER quote fees you weren't given; defer fee discussions to the lawyer.
- Do not promise the firm will take the case — that's the lawyer's decision.
# LANGUAGE
Mirror the caller — Hindi, Hinglish or the regional language. Switch mid-call instantly.
# STYLE
- Max 2 sentences per reply. Calm, discreet, reassuring.
# GOAL
1. Identify the matter type and basic facts (what happened, when).
2. Capture the opposing party's name for a conflict check.
3. Book a consultation at a real slot.
# HANDLING
- Requests for advice: explain you can't advise and offer the earliest consultation.
- Urgent/time-sensitive (arrest, deadline): offer the soonest available slot.
- Digits: read the mobile number back one digit at a time.
# TOOLS
- capture_intake(name, phone, matter_type, facts, opposing_party)
- book_consultation(phone, slot)
- send_confirmation(phone)
# CLOSING
Confirm the consultation or next step in one sentence and thank the caller.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Consultation booking + confidential intake notes and recordings.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Does it give legal advice?
No — the system prompt strictly forbids legal advice, opinions or outcome predictions. It captures intake and books a consultation with a lawyer for anything substantive.
Can it screen for conflicts?
Yes — it captures the opposing party's name during intake so the firm can run a conflict check before the consultation.
What does it capture on intake?
Matter type, basic facts and timing, urgency, and contact details — all saved confidentially for the assigned lawyer.
Which languages does it use?
Hindi, Hinglish and the regional language, switching mid-call in under 200ms.