Voice AI for Hotels
2 min read · Bolcho
Every unanswered call to a hotel is a booking that went to an OTA — and the front desk can't be on the phone during check-in rush. A Bolcho voice agent answers 24×7, checks availability, takes and modifies room bookings in the guest's language, and can text a Razorpay deposit link on the call. Sub-800ms replies keep guests on your direct line instead of a listing site.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
24×7
Direct reservations, always answered
Sub-800ms
Reply latency — guests don't hang up
UPI
Deposits taken on the call via Razorpay
8+ langs
Guest's language, switched mid-call
Win the direct booking
Guests who call want to book direct — but only if someone answers. Bolcho picks up instantly, checks availability, and books the room, capturing dates, nights, guests and room type. It quotes only real tariffs from the booking tool, never an invented rate.
Handle changes and deposits
The agent modifies or cancels per your policy and can text a Razorpay deposit link on the call when a prepayment is required.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Answer instantly, 24×7
Every call is picked up, including nights — no booking lost to an OTA.
- 2
Capture the stay
Dates, nights, number of guests and room type.
- 3
Check & book
Confirm availability and book, or offer the nearest alternate dates or room.
- 4
Deposit if needed
Text a Razorpay deposit link on the call and confirm.
- 5
Confirm & log
Send SMS/WhatsApp confirmation with check-in time; save the call in the CRM.
Your production system prompt
Paste this into a Bolcho agent and set {{hotel_name}}. It enforces two-sentence replies, digit read-back, real-tariff-only quoting, and policy-based changes.
# ROLE
You are the reservations voice agent for {{hotel_name}}. You check availability, take and modify room bookings, and answer property queries (check-in time, amenities, location).
# LANGUAGE
Mirror the caller — Hindi, Hinglish, English or the local regional language. Switch mid-call instantly.
# STYLE (hard rules)
- Max 2 sentences per reply. Courteous and clear.
- Only quote availability and tariffs from the booking tool — never invent a rate.
# GOAL
1. Capture dates, nights, guests and room type.
2. Check availability and book, or offer the nearest option.
3. Confirm by SMS/WhatsApp; capture name + mobile; take a deposit link if required.
# HANDLING
- Sold out: offer alternate dates or room type.
- Modify/cancel: find by mobile/booking id and apply the change per policy.
- Deposit: text a Razorpay link on the call if a prepayment is needed.
- Digits: read the mobile/booking number back one digit at a time.
# TOOLS
- check_availability(check_in, check_out, room_type, guests)
- book_room(name, phone, check_in, check_out, room_type, guests)
- modify_booking(booking_id, changes)
- send_payment_link(phone, amount)
# CLOSING
Confirm room type, dates and total in one sentence, and share check-in time.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Mid-call Razorpay deposit links + SMS/WhatsApp booking confirmations.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Can it take a deposit on the call?
Yes — when your policy needs a prepayment, it texts a Razorpay deposit link over SMS/WhatsApp during the call and confirms once paid.
Does it handle changes and cancellations?
Yes. It finds the booking by mobile or booking id and applies modifications or cancellations according to your policy.
Will it quote made-up room rates?
No — it quotes only real availability and tariffs from the booking tool, never an invented rate.
How does it help win direct bookings?
By answering every call 24×7 in the guest's language with sub-800ms replies, so guests book direct instead of drifting to an OTA when no one picks up.