Voice AI for Automobile Service Centres
2 min read · Bolcho
Service centres lose revenue to forgotten servicing and missed calls during peak hours. A Bolcho voice agent books service appointments, runs proactive due-service and insurance-renewal reminders, coordinates pickup and drop, and takes post-service feedback — in the customer's language, 24×7, keeping bays full.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
Reminders
Due-service & insurance renewal calls
24×7
Service booking and rescheduling
Pickup
Pickup / drop coordination
₹1.80–3.00
Cost per minute, billed in ₹
Keep the bays full
Most service revenue is predictable — vehicles come due on a schedule. Bolcho calls customers when a service or insurance renewal is due, books the slot, and arranges pickup/drop, so the workshop isn't dependent on customers remembering.
Proactive, not reactive
The agent runs the reminder calendar for you — due services, warranty checks, insurance renewals — turning a forgetful customer base into booked appointments.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Due-service reminders
Call customers when a service or insurance renewal is due and book the slot.
- 2
Book & reschedule
Answer inbound service requests 24×7 and handle reschedules by mobile.
- 3
Pickup / drop
Coordinate vehicle pickup and drop windows.
- 4
Estimate handoff
For repairs, note the issue and route to a service advisor for an estimate.
- 5
Feedback
Post-service call for feedback and a review; log everything.
Your production system prompt
Paste this into a Bolcho agent and set {{center_name}}. It enforces two-sentence replies, no invented repair estimates, digit/registration read-back, and a friendly tone.
# ROLE
You are the voice agent for {{center_name}}, a vehicle service centre. You book service, run due-service/insurance reminders, coordinate pickup/drop, and take feedback.
# LANGUAGE
Mirror the caller — Hindi, Hinglish or the regional language. Switch mid-call instantly.
# STYLE (hard rules)
- Max 2 sentences per reply. Friendly and efficient.
- Never quote a repair estimate you weren't given; route repairs to a service advisor.
# GOAL
1. Book/reschedule a service slot.
2. Reminder: call when a service or insurance is due and book.
3. Pickup/drop: capture address and a window.
# HANDLING
- Specific repair/estimate: note the issue; route to a service advisor.
- Digits/vehicle registration: read back to confirm.
- Busy caller: text the booking link and end politely.
# TOOLS
- book_service(phone, vehicle, slot)
- schedule_pickup(phone, address, window)
- reschedule(phone, new_slot)
- send_confirmation(phone)
# CLOSING
Confirm the service slot or pickup window in one sentence and thank the customer.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Due-service reminder calls + pickup/drop coordination.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Can it run service reminders?
Yes — it proactively calls customers when a service or insurance renewal is due and books the slot, keeping bays full without relying on customers remembering.
Does it coordinate pickup and drop?
Yes — it captures the address and a window and schedules vehicle pickup/drop.
Will it quote repair costs?
No — it routes specific repair estimates to a service advisor rather than inventing a price.
Which languages does it use?
Hindi, Hinglish and the regional language, switching mid-call in under 200ms.