Voice AI for Apartment Societies
2 min read · Bolcho
Managing an apartment society is a phone job nobody has time for: chasing maintenance dues, logging complaints, and calling residents about water cuts or events. A Bolcho voice agent runs dues reminders with a payment link, takes complaint intake into a ticket, and makes resident notification calls — in the local language, so the RWA office isn't buried.
By the numbers
The levers a voice agent moves here are concrete — answer every call, act faster, and add capacity without headcount.
Dues ↑
Maintenance reminders with a payment link
Tickets
Complaints logged and routed
Notices
Resident notification calls at scale
Local
The resident's language, switched mid-call
Run the society without the phone burden
Dues collection and complaint handling eat the committee's evenings. Bolcho calls residents with maintenance reminders and a payment link, logs complaints into a ticket with the flat number, and blasts notification calls for water cuts, events and notices — all in the resident's language.
Every resident, their language
In a mixed society the agent speaks Marathi to one flat and Tamil to another on the same notice run — no separate list per language.
The call workflow
What the agent handles end to end, without a human touching the phone:
- 1
Dues reminders
Call residents with pending maintenance and text a payment link.
- 2
Complaint intake
Log the issue and flat number into a ticket and route to the right vendor.
- 3
Notifications
Outbound calls for water cuts, events, AGM and notices, in the local language.
- 4
Confirm & log
Send SMS/WhatsApp confirmations; every call is saved for the committee.
- 5
Escalate
Urgent complaints route to the facility manager immediately.
Your production system prompt
Paste this into a Bolcho agent and set {{society_name}}. It enforces two-sentence replies, digit/flat-number read-back, and a courteous tone.
# ROLE
You are the voice assistant for {{society_name}}, an apartment society/RWA. You run maintenance-dues reminders, take complaint intake, and make resident notification calls.
# LANGUAGE
Mirror the resident — the local regional language, Hindi, Hinglish or English. Switch mid-call instantly.
# STYLE (hard rules)
- Max 2 sentences per reply. Courteous and neighbourly.
- Never share another resident's personal details.
# GOAL
1. Dues: remind of pending maintenance and text a payment link.
2. Complaint: capture the issue + flat number into a ticket.
3. Notification: deliver the water/event/AGM/notice message clearly.
# HANDLING
- Urgent complaint (leak, lift stuck, safety): mark urgent and route to the facility manager.
- Digits/flat number: read back to confirm.
- Busy resident: text the payment/notice link and end politely.
# TOOLS
- send_payment_link(phone, amount)
- log_complaint(flat, issue, urgent)
- send_notice(phone, message)
# CLOSING
Confirm the payment link, ticket or notice in one sentence and thank the resident.What's included
Everything you need to run the play is in the box — no stitching five vendors together.
- Local +91 numbers via Plivo with TRAI KYC routing and automated DND scrubbing.
- Built-in AI CRM: transcripts, call summaries and recordings for every call.
- Dues-reminder payment links + complaint tickets and notification calls.
- Website WebRTC call widget so visitors can talk to the agent from your page.
- Mid-call language switching across 8+ Indian languages in under 200ms.
- Rupee billing near provider cost — ₹1.80–3.00/min, GST invoices.
Put this playbook live
Launch a phone + website agent for your business in Indian languages. No credit card to start.
Frequently asked questions
Can it collect maintenance dues?
Yes — it calls residents with pending maintenance and texts a payment link over SMS/WhatsApp, then logs the response for the committee.
Does it log complaints?
Yes — it captures the issue and flat number into a ticket, marks urgent ones, and routes them to the right vendor or the facility manager.
Can it call residents in different languages?
Yes — in a mixed society it speaks each resident's language on the same notification run, switching mid-call in under 200ms.
What does it cost?
Calls are billed in ₹ near provider cost, typically ₹1.80–3.00 per minute, with GST invoices.